For over 80 years, we've been guided by the belief that pets and people are better together.

The reason we're so invested in the quality of our food is because we love pets as much as you do.  You'll find pets in our homes, and even sitting by our feet as we work in our offices.

Our passion for pets goes beyond pushing pet nutrition forward, and into forging partnerships in the pet welfare world and raising awareness of what pets truly need.  After all, we've seen firsthand how powerful the bond with a pet can be, and the many unique ways that pets can strengthen our families and bring our communities closer.

Because we want dedicated and passionate employees on our team, we make sure that Purina is a great place to work.  You can tell from the moment you walk in the door that our world revolves around pets, whether you're seeing the art on the walls or the many cats and dogs that employees bring to work every day.

Packing instructions: We invest a lot of time and cost in strengthening the internal and external packaging of international freight, and strive to ensure that the packaging is intact when the goods are delivered to customers, but since the goods are packaged, they are all airmail direct mail to China, and the long-distance travel is in the process of transnational transportation. There are various uncontrollable factors. The company cannot guarantee that the inner and outer packagings of the carton will not be squeezed when the goods are delivered, resulting in deformation, rolling or damage to the carton. This possible damage to the packaging cannot be used as Product quality issues are returned.

Delivery instructions: Vkoop's current cooperating carriers provide international direct mail logistics services for Dutch Post PostNL, which can be tracked throughout the course and can be selected as needed.

Vkoop Tariff

Delivery schedule:

Belgian Post Bpost: Ships every Monday, Wednesday and Friday.

Royal Mail PostNL: Shipped every working day.

Carrier Belgium Post and Dutch Post Description and Commitment:

1. The freight does not include the customs duties that may be charged by the customs of each country. If the customs meets the tax payment, the recipient will take care of himself.

2. The delivery time of international direct mail will be delivered 6-20 working days from the date of delivery (the normal customs clearance time of the destination customs, except for the backlog of postal inspections or special sampling inspections of the destination customs and the check-off time). The carrier must board the flight to the country where the customer is located within 36 hours after receiving the goods locally in the Netherlands, and deliver the customs clearance check. The promised delivery time does not include the customs clearance time of the customs. At the same time, according to the customs practice of some countries, the international parcel The Customs will not provide any postal parcel review and status and whereabouts information to the carrier during the customs clearance review. Therefore, if the postal condition indicates that there is no update for a long time after the issue, the postal parcel is undergoing customs clearance and waiting for customs clearance. ,please wait patiently.

3. When each parcel is delivered to the Customs clearance audit, it will be accompanied by the CN23 customs declaration form and the formal invoice submitted by the shipper Vkoop for customs clearance and inspection. When necessary, the recipient needs to provide ID card scanning. To assist with parcel clearance.

Vkoop International Direct Mail Inquiry:

A: How to get the international parcel tracking code:

1. Registered members please log in to Vkoop-My order. You can see the 13-digit plus letter (PostNL) or 26-digit (BPost) parcel code in the order, copy or copy this code (non-registered members and special purchase please Obtained in the email from the Hommel Customer Service Center).

2. After obtaining the parcel code, you can query it on the specified website:

      a. Please use PostNL to check the Royal Mail official website and China Post International Mail Enquiry System.

      b. Select BPost and go to the official website of the Royal Mail of Belgium and the official website of China EMS Express.

B: International parcel route inquiry method:

*PostNL international direct mail inquiry method:

The PostNL service uses the same postal order number throughout the journey. The postal code can be found on the PostNL website and the China Post International Mail Enquiry System. PostNL is responsible for airmailing the parcel from the Netherlands to Amsterdam, and then China Post is responsible for the domestic delivery in China. Faster service.

Parcel inquiry:

1、Click to open the PostNL official website query interface：https://mijnpakket.postnl.nl/Inbox

2、Enter the 13-digit postal code number in the box on the left, check the option to send it to the Netherlands below, and click on “Zoek”.

3. You can easily see the logistics of the parcel on the new page.

PostNL's logistics display is relatively simple, please check the progress bar in the lower right corner of the query results.

1 grid: The parcel arrives at the Dutch post office warehouse;

2 grid: The parcel is on the way from the Netherlands to China by air;

3 grids: The parcel arrives in China and is awaiting customs inspection or transit in the country;

4 grid: The parcel is delivered to the customer.

4、Click to open the China Post International Mail Enquiry System website to check the status of China's domestic cargo:

http://intmail.183.com.cn/icc-itemtracecn.jsp

5. Enter the same postal order number in the inquiry box, enter the verification code, and click “Query”.

6, in the new page you can see the Chinese postal packet whereabouts

*Belgium Royal Post BPost International Direct Mail Enquiry

Belgian Royal Post bpost parcel inquiry method (one-stop full-track tracking query, at the same time, can also be tracked using China EMS international parcel inquiry system):

The official partner of Belgian Royal Post bpost in China is EMS Express, which can provide you with faster service.

Parcel inquiry:

1、Enter the official website of BPost：http://track.bpost.be/btr/web/#/home?lang=en

2、Enter the 26-digit postal code number in the box and click on “SEARCH”

3、Click Show history in detail to see the itinerary of the parcel, and you can also see the tracking code of China EMS Express by Barcode bpost.

4、Enter China EMS express delivery website query interface：http://www.ems.com.cn/

C, international parcel delivery time

1. According to the promise of Vkoop carrier Bpost, the delivery parcel will be delivered within 15 working days from the date of delivery.

2. Working day explanation: The number of natural days on non-calendar refers to the number of working days from Monday to Friday except Saturdays, Sundays, and national holidays in the Netherlands and Belgium.

3. Normally, after Vkoop delivers the Royal Mail Post in Belgium, the customer can receive it at the customer's reserved delivery address within 7-15 days, but the temporary inspection of the customs and the EMS exploding on the holiday state. In the event of an emergency such as a warehouse or a large rain or snow, the delivery time of the parcel will be extended accordingly. Moreover, the Customs and EMS do not make any explanations or notices about the delay of the parcel. Therefore, the ordering customer must reserve more time.

D, postal packet delay / loss of inquiry:

1. After Vkoop has delivered the parcel to Dutch Post and Bpost, it has not been received for more than 15 working days, or the tracking page has no latest information on the postal parcel. Please email cs03@vkoop.com to inform the parcel code.

2. Vkoop will file a claim in accordance with the Dutch Post and the Belgian Royal Post (BPost) loss claim procedure.

3. Within 30 working days, Dutch Post and Belgian Royal Post will be processed. After receiving the inquiry result or claim confirmation, Vkoop will refund all the fees of the parcel (according to the order amount)

VKOOP.COM began trial operation on December 6, 2010. It has a geographical advantage and a local European business and channel resource accumulated in the Netherlands for nearly a decade. 

Up to now, VKOOP.COM has established close cooperation with 16 supermarket chains, 24 drugstore chains and 15 pharmacies In the Netherlands, displaying more than 10,000 kinds of high-quality products manufactured and retailed in the Netherlands and other European countries such as Germany, Belgium, France, etc. to customers around the world using virtual supermarkets and mirroring. 

VKOOP.COM professionally translates all product information into multiple languages for customers to browse and purchase, and has already started to supply four European stores in Hong Kong and Macao as well as cross-border e-commerce websites in mainland China, to make it easier for many Chinese customers to purchase more local European products by shopping in Hong Kong or on the mainland cross-border e-commerce website. 

All VKOOP products are purchased locally in the Netherlands and Europe and entrusted to Belgium BPost and Dutch PostNL for direct mailing. 

For customers from South Korea, Saudi Arabia, Japan, Vietnam and mainland China, Hong Kong, Macau and Taiwan, it directly provides quality and famous brand products from European stores and markets, allows customers to easily select and purchase favorite local European products online without going abroad, and also provides receiving and forwarding goods services and special purchasing, like designer clothing, luxury and other special products made in Europe for customers in need.

All Vkoop products are sourced from the following major Dutch supermarket chains and stores, pharmacies and specialty stores:

                        MAKRO                                          BAS                                             JUMBO

                       ETOS                                        KRUIDVAT                                          C1000

                    COOP                                          HOOGVLIET                                 TREKPLEISTER

              ALBERT HEIJN                                      DA                                         DE TUINEN

                         LIDL                                      DOUGLAS                                      ICI PARIS XL

              LOUS VUITTON                               BURBERRY                         ERMENEGILDO ZEGNA

                      OGER                                    TIFFANY&CO.                                       GUCCI

                 CHANEL                                        GOLFINO                                     BANDOLERA

     GEZONDHEIDS WINKEL                          APOTHEEK                                     VERS MARKT

               GALL&GALL                                      DIRCKIII                                  MARSKRAMER

      THEO VAN DER GRAAFF                      INTERTOYS                                    BLOKKER

                 COOL CAT                                         HEMA                                               WE

In order to cope with the complicated international logistics, the postal parcel can be delivered to the customer safely. Vkoop strictly follows the ISO9001 standard process, simulates the worst logistics and transportation conditions and emergencies, improves the packaging several times, and strives to make every parcel intact. At the customer's home, Vkoop customers get a good international direct mail transportation experience.

All waybills and address bars are computer system jobs and printed from the database to avoid errors caused by handwritten filling.

All products are carefully waterproofed with food-grade packaging bags and cling film manufactured and sold in the Netherlands to ensure no secondary pollution caused by plasticizers and packaging.

All glass-bottled foods, as well as red and olive oils, as well as high-end glass-filled cosmetic products, are packaged in special airbags and thick foam pads, and are filled with special packaging and airbag bags to ensure safe transportation.

Nutrilon and other Tetra Pak and carton filled baby milk powder and use a thick airbag or foam pad for secondary packaging to ensure foolproof, the test standard is free fall three times from 3 meters high, requiring milk powder cans / boxes In good condition.

After the goods are packaged, the boxes are separated according to each order, and the orders and commodities are checked for the third time, and are counted item by item.

The airbag bag is manufactured using a high-speed airbag machine for reinforcement filling.

Large-scale items such as digital electronics, brand-name and luxury goods, baby safety seats, and baby carriages are checked out of the box and then thoroughly sealed.

After packing, check the number of items in the order and add the gifts that Vkoop gives to the customers. Each package will be given a free gift selected by Vkoop, and will be randomly sent according to the customer order amount and the purchased product category.

Seal the box with tape, attach the shipping warning sign, and check the customer's receiving address label and the waybill after checking the order.

The packaged postal parcels are all packed into special transport bags. After the pallets are fixed, the delivery carrier sends them to the logistics center for customs clearance and check-in to fly to the customer's country.

Vkoop works hard to make it easy for all Vkoop customers to order and enjoy the fun of cross-border Haitao online shopping!

Vkoop gives you: professional, meticulous and hardworking!